What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Requesting password be reset

    Asked by LYNDA JAREMSKI  on July 11, 2017 at 02:06 PM

    I could not remember password. Requested password be reset. Reset password. Signed in using new password and it is telling me I am Suspended.

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    JotForm Support

    Answered by Kiran on July 11, 2017 at 03:05 PM

    I have checked your account augustajcc and see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing. 

    I have checked your forms and see that they are normal and clean now. I have activated your account and you should be able to login to your account. Please check and let us know if you need any further assistance. We will be happy to assist. 

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    Answered by augustajcc on July 11, 2017 at 03:43 PM
    Thank you very much. I was able to sign into my JotForm account using the newly created password.
    Lynda Jaremski
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