What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I uploaded the wrong encryption key, how do I re-upload a key?

    Asked by amyhalpin on July 11, 2017 at 03:11 PM

    I am no longer being prompted to enter a KEY and I had uploaded the incorrect file. I cannot view any of the forms on my computer and for some reason, clearing the cookies isn't working properly. How can I upload the correct key to access the forms?


    Thank you!

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    JotForm Support

    Answered by Jan on July 11, 2017 at 04:36 PM

    Please take note that the Form Encryption should be enabled for the upload wizard to pop-up on the Submissions page.

    I suggest you turn off the Form Encryption first. Log out from JotForm and then restart your browser. After that, log back into JotForm and then turn on the Form Encryption. Go to the Submissions page and the upload wizard should appear.

    If not, then please try using another browser.

    Relate guide: Encrypted-Forms-and-How-to-Use-Them

    Hope that helps. Thank you.