Sub account limit

  • Spot1
    Asked on July 11, 2017 at 3:50 PM

    When I go to setup sub account user it says I can setup up to 10 sub-account users.  I thought it was unlimited sub account users???

     

  • John_Benson
    Replied on July 11, 2017 at 5:04 PM

    Upon checking your account, I can see that you're subscribed to Silver Plan. The sub-user limit for the Silver subscriber is 10. We don't offer unlimited sub-user to any paid plans. 

    To double check it, please log in to your account and go to click this link: https://www.jotform.com/myaccount/billing

    Sub account limit Image 1 Screenshot 20

    Related guide: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

    Hope that helps. If you have any questions, please let us know.