What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub account limit

    Asked by Spot1 on July 11, 2017 at 03:50 PM

    When I go to setup sub account user it says I can setup up to 10 sub-account users.  I thought it was unlimited sub account users???


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    JotForm Support

    Answered by John_Benson on July 11, 2017 at 05:04 PM

    Upon checking your account, I can see that you're subscribed to Silver Plan. The sub-user limit for the Silver subscriber is 10. We don't offer unlimited sub-user to any paid plans. 

    To double check it, please log in to your account and go to click this link: https://www.jotform.com/myaccount/billing

    Related guide: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

    Hope that helps. If you have any questions, please let us know.