What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why client's email addresses are constantly added to the bounce list?

    Asked by clarkscarcare on July 11, 2017 at 04:15 PM

    I have a lot of clients using JotForm (both paid and not paid).

     

    MANY, MANY, MANY of my clients keep on getting their emails on the 'blocked' list and they stop receiving online submissions from their website. This is very bad.... obviously. I unlock them and they'll receive a few emails, and then it happens again.

     

    Are you aware of this? I've been using your service for 5+ years and I've noticed this just started happening over the past 6 months. I have spent a lot of time fiddling with settings for clients to resolve this to no avail.... do you all have a solution? Why is this happening?

     

    My contact info:

    Zak Kates

    zakkates@simple-edge.com

    Page URL:
    http://clarkscarcare.com

  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 11, 2017 at 06:07 PM

    Apologies for the inconveniences this may have caused to you. 

    An email address is added to our bounce list due to several reasons, may be that the destination mail server was not available at the moment the email was sent, the email was blocked due to security filters, or the email was marked as spam by the email provider. 

    I would suggest you to check this guide in order to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You may also ask them to ask their email providers to whitelist our IP addresses: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Another way to avoid bouncing issues would be setting up an SMTP sender, this guide will provide you more information about it: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    If you keep experiencing the issue, please let us know.