What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot get an email sent to the recipient, no matter what I try

    Asked by DavidSimmonds on July 11, 2017 at 04:58 PM

    I have created a feedback form that is available from a CLICK HERE link on the website home page.  The form works fine and I receive a copy of the email that contains the form data but it will not send a copy of the acknowledgement email to the person that filled in the form.

    Page URL:

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    JotForm Support

    Answered by Mike on July 11, 2017 at 07:06 PM

    Thank you for contacting us.

    The issue seems to be fixed, upon your popup form submission the form autoresponder email was successfully delivered to my email address.

    Please check a Spam/Junk folder to see if some autoresponders ended up there.