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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission taking too long

    Asked by freeformfinances on July 11, 2017 at 08:02 PM

    Regarding my form: "Bookkeeping for Small Businesses Workshop and Q&A", the "Submit Form" processing, to get to the payment screen is taking too long or not at all, where it was not earlier today.  I am not sure it if is a form thing or something with my website. Thank you for your assistance.



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    JotForm Support

    Answered by John_Benson on July 12, 2017 at 01:38 AM

    I did a test submission to your form direct link (http://www.jotform.us/form/71917005444150) and my test submission went through successfully. I was not able to replicate the issue using the form direct link. 

    Please re-embed the form to your website using the iFrame Method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Hope that helps.