What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I speed up Notifications?

    Asked by HarrisDesign on July 11, 2017 at 08:12 PM

    My client is getting notifications upon uploading a file pretty quickly, but we are sometimes not getting notified or the are taking a long time to get to us.  Typically like an hour.  Am I missing something?



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    JotForm Support

    Answered by John_Benson on July 12, 2017 at 02:01 AM

    I did a test submission to your form and I have received the autoresponder properly. I also checked your email history logs and I can see that you also received the notification email properly. Here's a screenshot:

    To check your email history logs, please follow this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    I also checked your email address and it is not landed on our bounce list. If the issue persists, please try using your own STMP settings as a Sender Email. Here's a guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope that helps.