How can I speed up Notifications?

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    HarrisDesign
    Asked on July 11, 2017 at 08:12 PM

    My client is getting notifications upon uploading a file pretty quickly, but we are sometimes not getting notified or the are taking a long time to get to us.  Typically like an hour.  Am I missing something?

     

     

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    John_Benson
    Answered on July 12, 2017 at 02:01 AM

    I did a test submission to your form and I have received the autoresponder properly. I also checked your email history logs and I can see that you also received the notification email properly. Here's a screenshot:

    To check your email history logs, please follow this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    I also checked your email address and it is not landed on our bounce list. If the issue persists, please try using your own STMP settings as a Sender Email. Here's a guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope that helps.