What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form conditions don't work

    Asked by montrealacoustique on July 11, 2017 at 09:09 PM

    Hi, I have an issue with this form: https://form.jotform.com/50098318173254

    Some conditions stopped working overnight. Field update with the wrong data. I have checked all the conditions and they are ok, still the data is wrong.

    Would emptying the form cache help or do you need more details about the problem?

    Thank you

    Page URL:
    https://form.jotform.com/50098318173254

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    JotForm Support

    Answered by BJoanna on July 12, 2017 at 02:29 AM

    I cleared your form cache. Please check if conditions are now working properly. 

    I also inspected your conditions and I saw that 4 conditions are set for fields that are removed form the form.

    I would suggest you to disable or delete this conditions. 

    If the issue still persist please provide us more details about your problem.

    Let us know if you need further assistance.