What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Which plan is best for us?

    Asked by scunetto on July 11, 2017 at 10:35 PM


    I believe I mistakenly signed up for a higher level of jotform that we need. I do not think that we warrant a $19 per month subscription. Do you mind looking at our usage and letting me know if that is the best level for us?

    Thank you! 

  • Profile Image
    JotForm Support

    Answered by Kiran on July 12, 2017 at 03:15 AM

    I have checked your account and see that it is currently holding Bronze monthly subscription plan. As we see the account usage there are no submissions received for the current month and there are only 2 form views. If you are okay with 100 form submissions and 1000 form views in a month, you may consider downgrading your account to Free. If you need more than 100 submissions, you may upgrade the account later as per your requirement. 

    Please note that the forms from Free account will be displaying JotForm banner. Also, free accounts are limited to have only 5 forms in the account. Since you have 13 forms in the account, you'll not be able to create new forms in the account. But the existing forms should be working fine.

    Hope this information helps!