What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission stuck on "Please wait" screen

    Asked by Valueserv on July 12, 2017 at 03:05 AM

    Good day,

     

    I have embedded the form I created in one of my mobile sites. The problem with this contact form is that once I press the submit button, it freezes on the "Please wait" screen and it does not redirect to my thank you page I created. Please check it out.

     

    Regards,

     

    Pieter

    Page URL:
    http://mobilitydrive.co.za/m.contact.html

  • Profile Image
    JotForm Support

    Answered by Charlie on July 12, 2017 at 05:53 AM

    Hi,

    Could you please try re-embedding the form using the iFrame embed code generated by JotForm? Here's a guide on how to get that code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Let us know if that works.