Is it possible to keep my old links?

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    NSFInternational
    Asked on July 12, 2017 at 09:11 AM

    Hello

    We just changed our username and noticed all the previously created forms' links have also been changed: 

     

    Old Username: NSF_FrictionMaterial

    ex) https://secure.jotformpro.com/NSF_FrictionMaterial/NSF_FMR_ECMF

     

    New Username: NSFInternational

    ex) https://secure.jotformpro.com/NSFInternational/NSF_FMR_ECMF

     

    We now have partners with broken links to the forms. Are you able to redirect the old link with the outdated username to the new link? If not, do you see any feasible solution to the issue? 

     

    Thank you

  • Profile Image
    Kiran
    Answered on July 12, 2017 at 12:20 PM

    Unfortunately, it is not possible to retain the old links once the username is changed. It is required to change the URLs with the new username. Otherwise, you may consider changing the username to the old one.