What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't use my forms

    Asked by TCSMSL on July 12, 2017 at 09:41 AM

    Hi,

    since a couple of weeks I can't: 1. preview my forms; 2. fill in the forms. when I share the link and try to open it it doesn't work. I can only create and edit.

    Thanks,

    Elisa

    Page URL:
    https://form.jotformeu.com/71863835062359

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    JotForm Support

    Answered by Nik_C on July 12, 2017 at 12:31 PM

    I checked your account and form, and everything seems fine. Could you please try Clearing your Browser's cache and see if the issue persists?

    If you are still experiencing the same issue, please provide the screenshots of the problem, here is how:

    https://www.jotform.com/answers/277033

    Thank you!

  • Profile Image

    Answered by TCSMSL on July 13, 2017 at 05:53 AM

    Hi Nick, I cleared the cache but it did not solve the problem. I have the same problem with another browser in the same computer. Attached a screenshot of when I'm trying to preview the form (Capture1) and one when I try to open the form from its link (Capture 2)

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    JotForm Support

    Answered by Sven on July 13, 2017 at 08:46 AM

    As my colleague mentioned, I just checked your account and I couldn't reproduce the issue, I was able to open all your forms, using different browsers, all seems fine. 

    It could be a local network or computer issue, can you please try opening the form from a different network/device? As there's nothing wrong on our end.

  • Profile Image

    Answered by TCSMSL on July 13, 2017 at 09:37 AM

    Hi Sven,

    indeed it seems to be a local network issue, since I can open the forms from a different network. Do you have any suggested on what might block jotform?

    Thanks,

    Elisa

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 13, 2017 at 12:12 PM

    It could be a proxy set in your network, or some DNS, do you have any network admin that could check for you?

    You can check if you run through proxy by pasting this in your Chrome browser: chrome://net-internals/#proxy

    It should show Auto-detect.

    And here is how to check DNS on your computer https://www.lifewire.com/how-to-change-dns-servers-in-windows-7-2626271, but I would be careful in changing anything there since it can affect your network. 

    So the best would be to check with any relevant person who set up the network.

    Let us know if you have any further questions.

    Thank you!