Some of my form submissions appear empty even though they shouldn't

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    premiergroup1
    Asked on July 12, 2017 at 11:04 AM

    I created a form and have 15 responses over the past 90 days or so.  The first 14 responses are blank now...none of the information entered into the forms appears to be there anymore.  When I look at or download the responses, I just get blank/empty forms.

     

    Help!

  • Profile Image
    AIDAN
    Answered on July 12, 2017 at 01:39 PM

    I have checked your account and I am able to confirm the issue you kindly described.

    I am escalating this so that our developers can look into it. We will be notified of any progress via this thread.

    While our developers look into this, please note that you can access your submissions data indirectly, by viewing the email activity of that period and opening the emails that were sent, as they contain the submissions data. We have a guide on how to view your email history here: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Apologies for any inconvenience.