I am not receiveing all submissions

  • Profile Image
    Ingela Arrbrant
    Asked on August 10, 2012 at 08:23 AM

    My problem is that I am not receiving all submissions.  People say that they have submitted the form (and received a confirmation), but I am not receiving them to my email. I have received 46 submissions but another 15 have registred without me getting any email. It could be even more, but these are people that told me they have registred. My email provider is one.com.

  • Profile Image
    liyam
    Answered on August 10, 2012 at 09:11 AM

    Hello,

    Have you tried checking your spam folder?  Coming from tthe logs, it says that the notifications were successfully sent to your e-mail address.

    /var/log/jotform/amazonSES.log:[16/Jun/2012:16:21:34 -0400] 21134638582353 AmazonSES Sent email to info@the********.se -  MessageID:00000137f6f5369e-42270f56-acf2-4d23-a2d4-559594fcbb30-000000 - RequestId:dd876f75-b7f0-11e1-9092-d16f985a1142

    You might also want to contact your email service provider if in case you don't find it in your spam folder.

    Please keep us posted.

    Thanks.

  • Profile Image
    tristar
    Answered on August 10, 2012 at 09:50 AM

    I have the exact same issue and I have confirmed they are not going in my junk email. Actually it seems to be that I am not getting permissions from one specific user/email address, but I can receive from others. 

  • Profile Image
    liyam
    Answered on August 10, 2012 at 10:16 AM

    Hello tristar.  Can you provide us details on which email address you're having issues with?  It would also be great if you can open a new topic and post the details of your concern there. 

    Thanks.

  • Profile Image
    tristar
    Answered on August 10, 2012 at 10:18 AM

    I have sent a private email with details of my error. I do not want to share email addresses in public forum. thanks.