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    No upload on image widget?

    Asked by MattRedmon76 on July 12, 2017 at 01:17 PM



    At some point recently, the image widget on our form changed to a "take photo" widget.  This widget does not allow the end user to select an image already on their device and forces them to take a picture.  In the past we were able to upload a previously taken image.

    How can we get that functionality back without having to re-do the form and disassociating data?




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    JotForm Support

    Answered by Nik_C on July 12, 2017 at 03:09 PM

    I understand the problem you're describing. As far as I know, that widget was switching to upload field automatically on mobile devices because of the mobile browser support. Now it works as it supposes to, by showing the camera.

    If you don't want (need) that feature, would the regular upload field work for you by any chance?

    It will give you the option to take a camera shot as well:

    Please let us know.

    Thank you!