- lmeierAsked on July 12, 2017 at 02:06 PM
How can I stop it?
- JotForm SupportNik_CAnswered on July 12, 2017 at 03:15 PM
I checked your email logs and found out that this email firstname.lastname@example.org ended in the Bounce list and the reason is below:Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<0000013c45f= email@example.com>) with the = subject of (New submission: Discovery Day Form) matches a profile the Inter= net community may consider spam. Please revise your message before resendin= g.'
I removed it from the Bounce list so the emails should go through. Please check this guide on how to prevent such issues. Also, here is how to remove emails from the bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
We're sorry for this inconvenience.
If you have any further questions please let us know.