What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Login failed - SUSPENDED (???)

    Asked by Leslie Richardson  on July 12, 2017 at 02:15 PM

    I couldn't remember my password so I reset it. Once reset, I got the message 'Login failed - SUSPENDED'.  I'm not sure why my account is suspended when I barely use it. Can I get someone to fix this? I was going to just sign up with a new account, but it won't take my email since it's associated with my existing account.


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    JotForm Support

    Answered by jonathan on July 12, 2017 at 03:30 PM

    The username jetset25  was suspended and the forms were disabled due to violation to our Terms of Use.



    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.  

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.



    The Phishing system detected a phishing form that uses copyrighted logo (i.e. American Express) to attract and obtain illegal payments using the form.

    You will have to comply to the terms first and remove all those pretense logo in your form before we can request for re-activation of your account.


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    Answered by jetsetters25 on July 12, 2017 at 03:40 PM

    Okay thanks. I didn't realize I uploaded the wrong logo. How to I comply to the terms if I can't login?

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    Answered by Leslie Richardson  on July 12, 2017 at 03:44 PM
    Okay, so can I get is unsuspended so I have the opportunity to fix it?

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    JotForm Support

    Answered by Mike_G on July 12, 2017 at 05:18 PM

    In order for me to reactivate your account, I have removed the logo from the form in question and also from another form in your account that also has it.

    The suspension of your account is already lifted and you should be able to access your account and forms again. If you have other questions or concerns, please feel free to contact us again anytime.