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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submit button just says "please wait"

    Asked by mazize87 on July 12, 2017 at 03:16 PM

    Hi, I'm almost complete with my form and while testing its function I can't submit it, it stays stuck in "please wait" mode here's the link to my form https://form.jotform.com/71923072684157. thanks!

    Page URL:
    https://form.jotform.com/71923072684157

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    JotForm Support

    Answered by Jan on July 12, 2017 at 04:58 PM

    This is happening because the payment integration is not configured correctly. I checked your form and I can see that it is not connected to Stripe and it is currently in "Test Mode".

    You can configure the payment field in the payment wizard. Just click the field and then click the "Payment Settings" button.

    Here's a related guide: https://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form.

    Hope that helps. Thank you.