- visualessenceltdAsked on August 10, 2012 at 01:53 PM
Hi. I set up my form to send a notification to my email, firstname.lastname@example.org for every submission and also a confirmation email to the submitter. So far notifications to me aren't sending and notification to submitter has only gone through once. Am I doing anything wrong? I have a premium account
- gori-mathewAnswered on August 10, 2012 at 02:04 PM
Hi, To resolve the issue of not getting emails after setting notification email address, please try to change your Sender Name to JotForm, and your Sender-Email to email@example.com and then do a test?
Also, whitelist Jotform's mail sever Ips as follows;
Please lets know if this helps.
- visualessenceltdAnswered on August 11, 2012 at 06:43 AMIt works! Thanks a lot
- gori-mathewAnswered on August 11, 2012 at 06:52 AM
Welcome and we are glad to know that it is working fine. Have nice weekend.