What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Form is not sending notifications to my email

    Asked by visualessenceltd on August 10, 2012 at 01:53 PM

    Hi. I set up my form to send a notification to my email, info@visualessenceltd.com for every submission and also a confirmation email to the submitter. So far notifications to me aren't sending and notification to submitter has only gone through once. Am I doing anything wrong? I have a premium account

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    Answered by gori-mathew on August 10, 2012 at 02:04 PM

    Hi, To resolve the issue of not getting emails after setting notification email address, please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;


    Please lets know if this helps.

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    Answered by visualessenceltd on August 11, 2012 at 06:43 AM
    It works! Thanks a lot

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    Answered by gori-mathew on August 11, 2012 at 06:52 AM

    Welcome and we are glad to know that it is working fine. Have nice weekend.