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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hidden Fields Not Showing in View Submission Results

    Asked by loicsebe on July 12, 2017 at 10:20 PM

    Hi Jotform,

    I have a form for uploading pictures and videos.

    The form accepts up to 3 file uploads.

    After a user user uploads one file, there is a radio button option to add another file.

    When user clicks the radio button to add another file, the previous fields are hidden.

    However, when the form is submitted, the files in the previous fields are not included in the form submission results.

    ie, if a user uploads 3 files, only the last file will show in  the results.

    How can I be sure I get all 3 files upon submission?



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    JotForm Support

    Answered by John_Benson on July 13, 2017 at 02:39 AM

    To my understanding, the 1st File Upload field will be hidden once the 2nd File Upload field is filled. After that, when the 3rd File Upload field is filled the 1st and 2nd File Upload will be hidden.

    Keep in mind that hidden File Upload field will not show any image or video in the Submissions and it will also count as an Empty field.

    You can try disabling the Auto Hide Empty Fields feature in the Submissions page. To view the submissions page, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Let us know if you have any questions. Thank you.