- jupcallsAsked on July 13, 2017 at 08:02 AM
I really like your service. I upgraded to the $99.00 a month plan, and it ended up charging me 900$. I was on currently on month to month and wanted to continue that way. can you please help me. I did read you guys have a 30 day money back guarantee.
Besides that, I really do love the service and site. I hope we can work this out and i can just continue on monthly plan at the upgrade price
Please help, I have bounced everything with this chargePage URL:
- JotForm SupportdavidAnswered on July 13, 2017 at 12:17 PM
I will request a refund for the yearly subscription. Please note that is takes up to 5-7 business days to process these types of requests. You will receive a full refund of $990.00 within that time frame.
- jupcallsAnswered on July 13, 2017 at 12:19 PM
im realy sorry i really love jotform. can i still pay the 99$ for the upgrade to keep my account going?
- jupcallsAnswered on July 13, 2017 at 12:43 PMi just paid again for the 99$ monthly.
thanks so much!
- JotForm SupportdavidAnswered on July 13, 2017 at 01:47 PM
The new subscription looks to be applied and I have updated your refund request to reflect that you have a new active subscription. Your refund for the original Gold subscription should be sent in the next 5-7 business days.