What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are the submissions sent in duplicate to each of our emails?

    Asked by Dessie Pierce on August 10, 2012 at 04:14 PM

    Each submission that clients make are being sent to innovationscounseling@gmail.com and mellie@innovationscounseling.com in duplicate. I've been asked to "fix" that, so would love to know why it is happening.


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    Answered by gori-mathew on August 10, 2012 at 04:24 PM


    You can limit submission entries to one per IP address using the simple steps:

    1. Log in to your JotForm account and edit your form in you form builder

    2. Go to Setup & Embed tab

    3. Click Preferences button

    4. In the Preferences window, click Advance Settings tab

    5. Set Unique submissions to Strict Check

    Hope you find this helpful and if you need further assistance, feel free to contact us anytime.