You have a broken link in your Verification Email

  • Profile Image
    theresacruceta
    Asked on July 13, 2017 at 09:36 AM

    Hello there! 

    I am a JotForm fan and user.  I just created a new account for another person. We received an email asking to verify my email address.  I clicked the link.  It takes me to a Jotform page that states "this is not a valid link". 

    Here is the address: 

    https://www.jotform.com/verifyemail/Info@graceoc.com?utm_source=general&utm_medium=email&utm_content=btn_verify_email&utm_content=verification_email

     

    I'd correct this because it instantly says your product is subpar--which is not true at all. If I didn't know better, I would have immediately canceled my account.  

     

    Sorry!!!  :)  

  • Profile Image
    Mike_G
    Answered on July 13, 2017 at 12:46 PM

    We would like to apologize for any inconvenience this had caused you. Although the link you shared says "This link is not Valid", our records show that the email address associated with the newly created account is already verified. Please click this link to confirm.

    If you have other questions or concern, please feel free to contact us again anytime.