What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    You have a broken link in your Verification Email

    Asked by theresacruceta on July 13, 2017 at 09:36 AM

    Hello there! 

    I am a JotForm fan and user.  I just created a new account for another person. We received an email asking to verify my email address.  I clicked the link.  It takes me to a Jotform page that states "this is not a valid link". 

    Here is the address: 



    I'd correct this because it instantly says your product is subpar--which is not true at all. If I didn't know better, I would have immediately canceled my account.  


    Sorry!!!  :)  

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    JotForm Support

    Answered by Mike_G on July 13, 2017 at 12:46 PM

    We would like to apologize for any inconvenience this had caused you. Although the link you shared says "This link is not Valid", our records show that the email address associated with the newly created account is already verified. Please click this link to confirm.

    If you have other questions or concern, please feel free to contact us again anytime.