What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why blue envelope theme disappeared?

    Asked by marcellobrazil on July 13, 2017 at 10:00 AM

    I dont know why, but all my forms dont have anymore the layout of the Blue envelope, can you check for me please what happenned?

    THANKS!!

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    Answered by marcellobrazil on July 13, 2017 at 10:05 AM

    Now It is okay, but I am worried that will happen again. What can probably cause that? 

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    JotForm Support

    Answered by Nik_C on July 13, 2017 at 12:47 PM

    I checked your forms and confirmed, the envelope is showing now.

    I'm not sure what happened, but I see the forms are shared, maybe some changes were made by the owner?

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    Answered by marcellobrazil on July 13, 2017 at 12:50 PM

    what do you mean with sharing? I was the only person that edited the form

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    JotForm Support

    Answered by BJoanna on July 13, 2017 at 02:15 PM

    Your account marcellobrazil is sub account of account flaviafigueiredo. All forms that you see on your account are created on account flaviafigueiredo and are shared with your account. 

    Maybe changes were made from account flaviafigueiredo.

    How to Share Forms with a Sub-account User

    Feel free to contact us if you have any other questions. 

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    Answered by marcellobrazil on July 13, 2017 at 02:36 PM

    I have both acess, nothing changed in flaviafigueiredo

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    JotForm Support

    Answered by BJoanna on July 13, 2017 at 02:48 PM

    If no one else has access to your accounts and if you did not edit them, maybe there as a temporary issue on our end. 

    If it happens again, please let us know and provide us ID of the form you have issues with.