What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My notification mails are not working, please help!

    Asked by klfletcher on August 10, 2012 at 05:15 PM

    I'm not to good at all things to do with the internet and computers but I'll have a go at explaining. I have created a form and wanted the submissions sending to my email address so I followed the steps on the User Guide and clicked on set up & embed then email alerts then created a notification and entered my email address and clicked finish. I then embedded the HTML link on my website which worked fine but when I tested the form I got a submission on my jotform forms page but didn't get an email  in my inbox or spam folder, so I sent a test email from the email alerts notification tab mentioned above and that worked fine but I'm still not getting the emails. Help anyone?

  • Profile Image
    JotForm Support

    Answered by abajan on August 10, 2012 at 06:18 PM

    In the notification, please change the Sender E-mail from Email Address to noreply@jotform.com and let us know if that helps. (It may also be a good idea to whitelist our JotMails IPs.)

    Looking forward to hearing if you were able to get this issue resolved.