- GoranAsked on July 13, 2017 at 12:07 PM
I use JotForm through for my Weekly site and recently paid for a 2 year subscription Bronze plan. When I go to my form now, I cannot edit it anymore, not via Weebly nor directly via your site jot form.com. It says:
"Your account is in EU Safe mode. Please use "eu-api.jotform.com" endpoint to get your results."Also I would think that when you are a paid subscriber, the JotForm ad should be hidden. Please tell me how I can do that.
You can find my form here www.residencia.nu/passinfo.html
Thanks for your help!
- JotForm SupportJohn_BensonAnswered on July 13, 2017 at 02:02 PM
Upon checking, your account (residenciasl) is currently in good status.
I understand that you are getting this error message when you're signing in directly to our JotForm website. Please try to log in to JotForm using a different internet browser.
If it is working on another browser, then the problem is the current browser that you're using. You might need to clear the browser cache. Here's a guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
For your other issue/question, we will be addressing it shortly on this URL: https://www.jotform.com/answers/1198571
Hope that helps. Thank you.