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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot edit my form anymore

    Asked by Goran on July 13, 2017 at 12:07 PM

    Hi,

    I  use JotForm through for my Weekly site and recently paid for a 2 year subscription Bronze plan. When I go to my form now, I cannot edit it anymore, not via Weebly nor directly via your site jot form.com. It says:

    "Your account is in EU Safe mode. Please use "eu-api.jotform.com" endpoint to get your results."

    Also I would think that when you are a paid subscriber, the JotForm ad should be hidden. Please tell me how I can do that.

    You can find my form here www.residencia.nu/passinfo.html

    Thanks for your help!

    Göran

    Page URL:
    www.residencia.nu/passinfo.html

  • Profile Image
    JotForm Support

    Answered by John_Benson on July 13, 2017 at 02:02 PM

    Upon checking, your account (residenciasl) is currently in good status.

    I understand that you are getting this error message when you're signing in directly to our JotForm website. Please try to log in to JotForm using a different internet browser.

    If it is working on another browser, then the problem is the current browser that you're using. You might need to clear the browser cache. Here's a guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    For your other issue/question, we will be addressing it shortly on this URL: https://www.jotform.com/answers/1198571

    Hope that helps. Thank you.