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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to send autoresponders based on an item purchased?

    Asked by SymbalooEDU on August 10, 2012 at 07:03 PM

    I am testing out both google checkout and paypal as well but can't see to find a way to send a separate email depending on the item that is purchased because it is a digital good. Another option would be to redirect them to separate pages with a link to the digital content after purchase.

     

    Please advise.

    Page URL:
    http://www.symbalooedu.com/pdprocheckout/

    google checkout paypal redirect digital goods email different
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    JotForm Support

    Answered by Mike_T on August 10, 2012 at 07:48 PM

    Thank you for contacting us.

    I am testing out both google checkout and paypal as well but can't see to find a way to send a separate email depending on the item that is purchased because it is a digital good.

    First of all, you will need to create these different Email Notifications / Autoresponders.

    Then, use Send an e-mail after submission conditions to mark these Email Notifications / Autoresponders as conditional.

    Example:

    Another option would be to redirect them to separate pages with a link to the digital content after purchase. 

    You can use either Change Thank You URL after submission or Change Thank You message after submission conditions for this.

    Example:

    Note: We send Notifications/Autoresponders for complete submissions only. In other words we do not send Email Alerts for pending submissions.

    Note: Please also make sure that redirection to your custom Thank You Page after successful payment is working fine. That option may relay on merchant account settings, so it is better to re-check everything.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by InterpersonalEdge on October 12, 2013 at 09:29 PM

    Hello, about the above instructions... the example with the green highlighted area where it reads "email to" how will we know which email address to put? The purchaser's email address that will be receiving our digital download will be unknown to us.

    Thank you.

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    JotForm Support

    Answered by ashwin_d on October 12, 2013 at 10:22 PM

    Hello InterpersonalEdge,

    You can create a conditional auto responder and in the "email to" field you should put the name of the email field of your form. Here is the sample screenshot of a conditional auto responder:

    Here is a guide which should help you find out the field names of your form:  https://www.jotform.com/help/146-How-to-find-Field-IDs-Names

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!