What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our form was not working correctly

    Asked by DAVISMVC on July 13, 2017 at 03:08 PM
    Noticed our form was not working correctly.  We reviewed the conditions and noticed some of the value fields were missing.  We had not changed anything yet this is the 2nd time this has happened.  Why?  Is this a glitch in the system.
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    JotForm Support

    Answered by BJoanna on July 13, 2017 at 03:24 PM

    Which value was missing? Value that is entered inside of condition? 

    I inspected your form and I did not found any missing values, so I assume that you have re-added them. Did you maybe edited field options? If you edit the field option, value that was set for that option will be removed from condition. 

    If I did not understood you issue correctly, please provide us more details about your issue and tell us how to replicate it. You can also provide us a screenshot of mission values. 

    Let us know if you need further assistance.