What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    subscripton renewal needs to be reversed

    Asked by eric187871 on July 13, 2017 at 04:22 PM
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    JotForm Support

    Answered by david on July 13, 2017 at 06:08 PM

    I checked your account and was unable to find a recent subscription payment.  I do see a recent subscription for the eric187 account that matches your description.  If that is the correct account, please make the same request from that account and we can definitely refund the charges and cancel the subscription.