What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you verify my payment has gone through?

    Asked by agfinancial on July 13, 2017 at 04:50 PM

    I needed to update the credit card and did so this morning. I cannot find anything online to show the payment has now gone through.


    Username: agfinancial
    Name: AG Financial Solutions
    Email: info@agfinancial.org

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    JotForm Support

    Answered by Kevin_G on July 13, 2017 at 07:41 PM

    I can see your account is already scheduled to downgrade due to failed payment, the downgrade will happen on July 15, 2017.

    Unfortunately, you will need to upgrade your account once your current subscription ends. Please, make sure to use the updated credit card once you purchase the new subscription.