What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Square Form: Can you please review my form and make sure that it will accept payments correctly?

    Asked by pbmealprep on July 13, 2017 at 05:15 PM

    I use square for payment but have had issues in the past with charges not being processed correctly. I have contacted you  here and it was suggested that I use a form calculator. I have watched the videos and read the information but I cannot get it to work. I also tried using the form condition and i cannot figure that out either. I appreciate any help. If I cannot get this to work, I will need to cancel my account. 

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    JotForm Support

    Answered by Mike on July 13, 2017 at 08:31 PM

    If the total amount is supposed to be calculated based on the payment field selection, you do not need to add any calculations or calculation conditions. Also, the form users should not be able to place empty orders since your payment field is set as required.

    However, you need to make sure that your payment field is connected to Square. Please open your payment field and connect it with Square if it is not currently connected.

    Also, the Square integration access tokens may expire periodically. If you receive a message about expired token, you should reconnect your form to Square.

    If you need any further assistance on this, please let us know.