What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Express form will not submit

    Asked by jetdb on July 13, 2017 at 05:39 PM

     Hi,

    My "Subscription" form is not responding can anyone test and tell me what's causing it to hang

    I also noticed that the Total field isn't updated and the Subscription field isn't showing at full

    THanks

     

  • Profile Image
    JotForm Support

    Answered by Mike on July 13, 2017 at 09:37 PM

    Thank you for contacting us.

    This is not something common, there might be something wrong with the internal configuration of that form. My recommendation to create a new form.

    Please give it a try and let us know if you need any further assistance.

  • Profile Image

    Answered by jetdb on July 14, 2017 at 05:48 AM

    Thanks Mike,

     I have recreated the form "sub1" and the Identification field isn't working as before when using this method

    + will need to solve the paypal security header error (btw: How safe is it to include my paypal credentials in a form cant it be exposed ?)

    Thanks again

    EDIT: Actually I got it all sorted out now only my question still stands