Form randomly deleted questions

  • wbmthanna
    Asked on July 13, 2017 at 6:04 PM

    Our direct deposit form suddenly had the banking info for routing and account numbers disappear off of the form and on all of the old submissions.  Those questions have been on that form since day it was created and we havent done any recent changes to it.  Any idea what happened and any way to get that missing info back from the previous submissions being its pretty vital info we need on file?

  • David JotForm Support Manager
    Replied on July 13, 2017 at 10:39 PM

    What is the form you are referring to? If the information you are looking for was related to bank account information, please note that we do not allow collecting such as sensitive information, that goes against our terms of use: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

  • David JotForm Support Manager
    Replied on July 13, 2017 at 10:40 PM

    Disregard previous link, here is the link to our terms: https://www.jotform.com/help/8-Terms-of-Use