What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form randomly deleted questions

    Asked by wbmthanna on July 13, 2017 at 06:04 PM

    Our direct deposit form suddenly had the banking info for routing and account numbers disappear off of the form and on all of the old submissions.  Those questions have been on that form since day it was created and we havent done any recent changes to it.  Any idea what happened and any way to get that missing info back from the previous submissions being its pretty vital info we need on file?

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    JotForm Support

    Answered by BDAVID on July 13, 2017 at 10:39 PM

    What is the form you are referring to? If the information you are looking for was related to bank account information, please note that we do not allow collecting such as sensitive information, that goes against our terms of use: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

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    JotForm Support

    Answered by BDAVID on July 13, 2017 at 10:40 PM

    Disregard previous link, here is the link to our terms: https://www.jotform.com/help/8-Terms-of-Use