What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I suspended?

    Asked by Lakshmi  on July 13, 2017 at 07:30 PM

    Can you please unsuspend me long enough for me to gather my old form data that is stored in your database? I have been using this form for my web design business, and you have suspended me without any notice and without any access to my own records.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on July 14, 2017 at 12:51 AM

    Hello Lakshmi,

    Upon checking your account, I found out that it was suspended due to your form asking for social networking user account login information. This is highly prohibited here in JotForm as indicated on our terms of use (http://www.jotform.com/terms/). We can reactivate your account provided that we remove the fields in your form asking for passwords.

    If you have questions or reactions on this matter, please let us know.

    Thanks for your understanding and we apologize for this inconvenience

  • Profile Image

    Answered by Lakshmi  on July 14, 2017 at 01:26 AM

    Hi Jiyam:  Thanks for letting me know. Could you please do that -- remove the offending fields and unsuspend me asap? Thank you!


  • Profile Image

    Answered by lakawake on July 14, 2017 at 01:43 AM
    Hi-- yes please remove the fields or reactivate and I will remove the
    fields. Thank you!
    * *Brand, Web, Video, Print, Social
    Lakshmi Narayan I Creative Director I 619-366-7788 I Skype: narayandesign
    Sign up for multidimensional multimedia at awake.net
  • Profile Image
    JotForm Support

    Answered by Kiran on July 14, 2017 at 02:20 AM

    The issue is already is been addressed on your other thread and the account has been activated. Please remove the guilty fields from the forms immediately to avoid any further suspensions on the account.