What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I could not edit my form

    Asked by hnltravels on July 13, 2017 at 08:14 PM

    Hi,

    Just to follow up on my query, I am unable to edit form, the link to the edit does not load. 

     

    Page URL:
    https://form.jotform.co/70161494884867

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    JotForm Support

    Answered by Sven on July 14, 2017 at 02:31 AM

    I have just tested your form and I was able to edit without any issues, everything loaded so smoothly and without any lag/delay even. Please see below:

     

    Do you mind providing a screenshot so we can see what exactly is happening, or any steps to reproduce this error as I did not encounter any issues in my tests.

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    Answered by hnltravels on July 18, 2017 at 01:06 AM

    Hi, 

     

    Still unable. I am able to log in to jotform and clino on the form, but when I click edit at the corner, only shows this : 

     

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    JotForm Support

    Answered by liyam on July 18, 2017 at 03:14 AM

    Hello,

    If you have a slow internet connection at the time you tried editing a form, it most likely that it's taking time to load all the scripts that is required for the form builder to function. As a result, it may show a white blank canvas.

    I also checked your form and the builder loads fine on my end. With this, may I suggest that you clear your browser's cache and try loading the form again on the builder. If the problem persists, please let us know.

    Thanks.