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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Help. I've sent my question in this format and via email twice already... And haven't heard back!

    Asked by michellesands on July 13, 2017 at 08:57 PM

    Please please please, can someone help me?  it's been 24 hours since I sent my last question via this form, and this morning I sent two email to your support email address, which was the email I received after purchasing the upgrade (the receipt had an email for any problems).

    We also posted something on your FB page and someone said we'd receive a response...

    Maybe the responses are going to the wrong email??  Not sure.   Can someone respond to either Drmichelleasands@gmail.com or Michelle@glownaturalmedicine.com or Jeff@glownaturalmedicine.com or Jeffreysands77@gmail.com

    It would be really helpful if there were a phone number to call.  I hate picking up the phone, but I need to talk to a live person or switch to a different platform.

    Page URL:
    https://form.jotform.us/71865265884168

  • Profile Image

    Answered by Sven on July 14, 2017 at 02:43 AM

    I don't see any forum posts from your account so I'm not sure if the post was successful or if you've posted from a different account. 

    I would like to apologize to you for any inconvenience, we currently do not have any phone support, but we're always here on the forum and we will always reply and help you with any questions you have. 

    Since you did not explain your issue in this post, I went ahead and checked your account, and I can see that your account is auto-suspended, so I'm assuming this is the issue you're enquiring for, if yes, then please note that your account has been automatically suspended by our phishing detector system due to suspected phishing activity. I checked your forms and I can confirm that they are clear and compliant with our terms of use. So I have now re-activated your account, and you should be able to use it without any issues. (I do however suggest changing the word "hacker" if possible, as these words will always get detected by our system and result in auto-suspending your account).

    If this is not the issue you're enquiring about, please let us know what other issues you're facing via this post, and we will happily answer you within a timely manner. 

    Apologies again for any inconvenience, and please let us know if you need any further help.