None of my forms are working

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    Asked on July 13, 2017 at 11:09 PM

    When I preview forms, they are disabled. I don't see where they are disabled. 

    How do I enable them?

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    Answered on July 14, 2017 at 03:22 AM

    We are sorry for the inconvenience you have.

    I have checked your account and I have seen that your account has been auto-suspended by our automatic phishing detection system due to phishing.

    I have entered your account in order to check and seen that you have requested credit card informations via textboxes in your forms named "[Imported Form] AMEN (1)" and "[Imported Form] 1888 Glad Tidings" which were in your trash folder as seen below:

    This situation violated our Term Of Use and your forms have been disabled. So, I had to delete these forbidden fields from your forms and re-activated your account again.

    Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account not to be suspended again:

    On the other hand, If you need to receive payments on your forms, please do not forget that you should use Payment Gateways. To learn more about setting up the payment integrations, you can start with these guides: 

    Thank you for your understanding.

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    Answered on July 14, 2017 at 06:48 AM

    thanks. I didn't know those fields were being used. Someone else must have don that.


    The forms are still not active.

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    Answered on July 14, 2017 at 09:19 AM

    I have just activated your account. 

    Please check the following form of yours:

    Thank you.