Regarding to the bill date

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    kmoonhk
    Asked on July 13, 2017 at 11:59 PM

    我們下一個Bill Date應為24 July 2017, 當我設置下個月需要downgrade由Sliver轉為Bronze時, 即時在13 July 2017生效了, 還沒有到限期, 還有10天的才到下一個Bill Date.

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    amy
    Answered on July 14, 2017 at 03:42 AM

    As I can understand you have some issues with the billing date. Please note that your next billing date is July 14th, 2018 not 2017. You made payment on July 13rd, 2017 for the bronze yearly plan via PayPal. 

    If you want to set the billing date on July 24th then you should cancel your current subscription by following our user guide: How Can I Cancel My PayPal Subscription?

    After this process, you can upgrade your account on July 24th.