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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do You Like Wouterplanet... Form Hack?

    Asked by revadigital on August 11, 2012 at 08:47 AM

    My forms are not sending me all the details. And there's some other language in the emails I am getting with the message at the bottom "Do you like Wouterplanet?" And it's signed, Greetings Wouterplanet. I have attached a screenshot.

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    JotForm Support

    Answered by liyam on August 11, 2012 at 11:13 AM


    Upon checking your form, I have noticed that the email alert notification of the form has different form elements compared to the contents of the actual form.

    A quick solution to this is to replace the existing notification with a new one.

    You can find on this user guide the instructions on deleting notifications/auto responders: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    You can add a new notification by editing your form and doing the following steps:

    1. Click Email Alerts
    2. Click the Add New Email button

    3. Select Notification Email

    4. Enter the correct information on the Recipient E-mail field on the lower right, also the sender information on the upper left, then click the Next button 

    Note: It would be best to use noreply@jotform.com for better receipt of emails.

    5. Optional: Feel free to edit the contents of your notification (subject line and/or content).
    6. Click the Finish button and then save your form.

    Feel free to let us know if you need further assistance on this matter.


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    Answered by Wouter on January 07, 2013 at 01:53 PM

    (if it is still relevant)

    That part was on my form...

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    Answered by jeanettebmz on January 07, 2013 at 02:35 PM

    Upon checking your form I see you already have edited and deleted that question

    Let us know if you still need assistance

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    Answered by ipermit4u on December 23, 2014 at 12:47 PM

    Is this something that we need to be concerned about?  I have had the forms less than a month and already they are hacked?  What kind of assurances can you give that this doesn't keep happening?
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    Answered by Ben on December 23, 2014 at 02:20 PM

    Hi @ipermit4u

    Looking at the issue that was given by the thread creator, the issue was simply having an old email notification showing things differently than currently set on form, such as old fields.

    Now since you have expressed that your jotforms have been hacked and that you have an account in less than a month I have created a new thread for you where we will assist you in taking a look at what had happened as we take security and privacy of people using our systems as well as integrity of our systems very seriously.

    You can find the new thread here http://www.jotform.com/answers/481420 and we will be replying to it shortly.

    Best Regards,