Why is the bottom of my form not displaying?

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    iamorpheus
    Asked on July 14, 2017 at 02:48 AM

    The very last bit of my form includes a Submit button and then some text with copyright text and it will not display. I have tried the various embed codes to get my form to display properly but none of them work. I have gone into my wordpress site settings too in order to add padding to the box etc but whatever I do I cannot display the last bit of my form?! Please help! 

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    Rose
    Answered on July 14, 2017 at 04:38 AM

    We are sorry for this inconvenience. 

    When I checked your website, the submit button and the text was visible. However, the problem starts when you open the form on mobile. So, could you please try to re-embed your form with Iframe embed code by following steps in this user guide. 

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Since, the embed code on your website seems a bit changed. If this does not solve the issue, please get in touch with us. We would be pleased to assist you for any issue you may have. 

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    iamorpheus
    Answered on July 14, 2017 at 05:04 AM

    Hi Rose, thanks for your reply. I had managed to get the submit button to show by altering the iframe embed code, basically deleting the script and then changing the 'height' parameter so that it included the submit button. I have now reset the embed code to exactly how it comes from your publish section so you can see the issue in play. Many thanks, Sam P.S. Is it possible to keep this thread private please?

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    Rose
    Answered on July 14, 2017 at 10:04 AM

    Normally, the script part should arrange the form height according device on where your form is opened. However, it seems that the form script has conflicts with your website scripts. So, please delete the current embed code and re-embed with the following embed code. I just changed scrolling to yes and fixed height to 3355px in order to cover form height according to all devices.

    <iframe id="JotFormIFrame-52703981282357" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/52703981282357" frameborder="0" style="width: 100%; height: 3355px; border: none;" scrolling="yes"> </iframe>

    After this, the submit button and the text will be seen both on desktop and mobile.

    If you have more question, please feel free to contact us. We would be pleased to assist you.