What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot edit form or forward submissions

    Asked by sarahcee on August 11, 2012 at 12:34 PM

    My form is not forwarding submissions to the specified email address, so I tried to edit it and nothing comes up in the Form Builder -- it's essentially blank.  I do see the form on my site and it's sending submissions to my JotForm account, but I need them to forward to my client.

    Help!

     

    PS, just realized I can see the submissions on JotForm but can't seem to access them or fwd.  Any help would be greatly appreciated.

    Page URL:
    http://www.katrinaheron.com/contact.html

  • Profile Image
    JotForm Support

    Answered by liyam on August 11, 2012 at 12:54 PM

    Hello sarahcee,

    Is it possible for you to create a new form by cloning the form and then embedding the new form to the webpage?

    You can also edit your email alert settings by:

    1. Edit your form
    2. Click Setup & Embed tab
    3. Click Email Alerts
    4. Select Notification
    5. Click the Reply-To and Recipient settings button on the lower part of the window
    6. Edit the recipient email address on the lower right
    7. Click Finish
    8. Save your form.