What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I found an email in my spam folder regarding your site and a change of password. I would like to know if someone is using my information.

    Asked by Colleen Shields  on July 14, 2017 at 09:44 AM

    In my spam folder I had an email from your site regarding a change of password.

    Here is a copy of the email:  

    Dear Shields, Your password has been changed!!
     
    Spam
    x
     

     

     
     
    JotForm <noreply@jotform.com>
    Jun 23
     
    to rollo04
    Why is this message in Spam? We've found that lots of messages from jotform.com are spam.  Learn more
     
     
     
     
    Hi,

    Your password was reset using the email address reply@abouthyper.net on Thursday June 22, 2017 at 05:50am.


    Operating system: Windows
    Browser: Chrome
    IP address:  74.204.10.15
    Estimated location:  Brandenburgische Str 14, 55278 Hahnheim Germany



    If you did this, you can safely disregard this email.
    If you didn't do this, please contact us by replying to this email for more informations


    Don't recognize this activity?
    A malicious user might have your password. Please Contact us. we'll review your recent activity and help you take corrective action.





    Why are we sending this? We take security very seriously and we want to keep you in the loop on important actions in your account.
    We were unable to determine whether you have used this browser or device with your account before. This can happen when you sign in for the first time on a new computer, phone or browser, when you use your browser's incognito or private browsing mode or clear your cookies, or when somebody else is accessing your account.

    I would like to know if someone is using my information for your site.  I would appreciate it if you could assist me in this matter.  I did not want to use the links in the email due to the spam potential.

    I look forward to hearing from you on this matter.

    Colleen Shields

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 14, 2017 at 12:03 PM

    Please disregard that email. Nobody is using your information, that message was sent from a user who was spamming, but we suspended it already.