- Colleen ShieldsAsked on July 14, 2017 at 09:44 AM
In my spam folder I had an email from your site regarding a change of password.
Here is a copy of the email:Dear Shields, Your password has been changed!!Spam
x JotForm <email@example.com>Jun 23to rollo04Why is this message in Spam? We've found that lots of messages from jotform.com are spam. Learn moreHi,
Your password was reset using the email address firstname.lastname@example.org on Thursday June 22, 2017 at 05:50am.
Operating system: Windows
IP address: 126.96.36.199
Estimated location: Brandenburgische Str 14, 55278 Hahnheim Germany
If you did this, you can safely disregard this email.
If you didn't do this, please contact us by replying to this email for more informations
Don't recognize this activity?
A malicious user might have your password. Please Contact us. we'll review your recent activity and help you take corrective action.
Why are we sending this? We take security very seriously and we want to keep you in the loop on important actions in your account.
We were unable to determine whether you have used this browser or device with your account before. This can happen when you sign in for the first time on a new computer, phone or browser, when you use your browser's incognito or private browsing mode or clear your cookies, or when somebody else is accessing your account.
I would like to know if someone is using my information for your site. I would appreciate it if you could assist me in this matter. I did not want to use the links in the email due to the spam potential.
I look forward to hearing from you on this matter.
- JotForm SupportBDAVIDAnswered on July 14, 2017 at 12:03 PM
Please disregard that email. Nobody is using your information, that message was sent from a user who was spamming, but we suspended it already.