What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Duplicate submissions still happening

    Asked by NNWestcffd on July 14, 2017 at 10:44 AM

    Starting June 28, we have been receiving multiple submissions from the same people for our event "2017 Atlanta Catechist Conference - Marist School Atlanta." Before June 28 it wasn't happening. I asked for help a short time ago and was told to try adding the captcha widget. We did and duplicate submissions are still happening. We can't add the IP address widget to avoid duplicate submissions because we oftentimes have to register people ourselves, so we'd be using the same computer with the same IP address. 

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    JotForm Support

    Answered by aubreybourke on July 14, 2017 at 11:26 AM

    In you settings you can enable the "Unique Submissions" feature. This will prevent multiple submissions.

    I see you are not able to do a strict check (based on IP address) because you dont want to block yourself.

    But you can do a loose check (cookie based). That will prevent multiple submissions unless the user (or you) empties their cache first. 

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    Answered by NNWestcffd on July 17, 2017 at 08:54 AM

    Ok. And that won't affect people already registered, correct? Also, any particular reason this didn't start happening until June 28? 


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    JotForm Support

    Answered by david on July 17, 2017 at 11:13 AM

    Correct, this will not affect users who have already submitted the form.  If a user needs to submit the form again, all they would need to do is clear their browser cache/cookies.