What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I stop getting email alerts?

    Asked by lpoahannah on July 14, 2017 at 11:06 AM

    I have received the same email 9 times that the same person has filled out my jot form- it's not doing it for anyone else.  I think it has to be a glitch in the system.  Can someone help? 

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    JotForm Support

    Answered by Jan on July 14, 2017 at 12:51 PM

    It is possible that there's an issue on the user's browser. Please follow the suggestions below to prevent multiple or duplicate submissions:

    1. Setting a Unique Submission in your form. This will prevent multiple submissions from the same IP or same browser. Here's a guide: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form.

    2. Setting a Unique Question so that the same value entered in the field will not be allowed to submit anymore. Here's a guide: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question.

    3. Insert a Captcha field in your form. This will prevent automatic submission in your form. The user needs to manually enter the correct value in order to submit the form.

    Hope that helps. Let us know if you need further assistance. Thank you.