What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I start receiving emails when people complete my forms?

    Asked by arizhimani on July 14, 2017 at 11:16 AM

    We have stopped receiving emails when people complete and submit forms on all the forms on our website. It's critical for us to receive these emails so we can notify our staff.

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    JotForm Support

    Answered by BDAVID on July 14, 2017 at 12:49 PM

    Please check if the notifications have landed in your spam folder, and mark them as NOT SPAM if you find them there:

    Also, whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses