- cthomas3Asked on July 14, 2017 at 12:31 PM
If a client completes the signup form after accessing via https://www.protocolforlifedirect.com/signup.asp it "hangs" while submitting the form and never completes the process.
If I send them to the jotform link https://form.jotformpro.com/60891193271963 and they complete the form the submission goes through.
What could be the issue? Can you help me find the solution?
- JotForm SupportBDAVIDAnswered on July 14, 2017 at 01:34 PM
It could be that the script code of the form is conflicting with the jQuery libraries of your page. Please remove your form from your webpage, and embed it using the Iframe code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:
Make sure to set the scrolling property to "yes", example: