What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Embed form gets stuck after pressing the submit button, and never gets submitted.

    Asked by cthomas3 on July 14, 2017 at 12:31 PM

    If a client completes the signup form after accessing via https://www.protocolforlifedirect.com/signup.asp it "hangs" while submitting the form and never completes the process.

     

    If I send them to the jotform link  https://form.jotformpro.com/60891193271963 and they complete the form the submission goes through.

     

    What could be the issue?  Can you help me find the solution?

     

    Thanks,

    Kelly

    Page URL:
    https://www.protocolforlifedirect.com/signup.asp

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    JotForm Support

    Answered by BDAVID on July 14, 2017 at 01:34 PM

    It could be that the script code of the form is conflicting with the jQuery libraries of your page. Please remove your form from your webpage, and embed it using the Iframe code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example: 

    Make sure to set the scrolling property to "yes", example: