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    Submission download problem

    Asked by gchapman on July 14, 2017 at 01:47 PM

    Each time I try to download submission - the page hangs up - does not respond.  It says the Excel or CSV is being generated but nothing happens.

    Page URL:

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    JotForm Support

    Answered by EltonCris on July 14, 2017 at 02:33 PM

    I could not reproduce the problem here. Tried both Chrome and Firefox. It downloads the Excel and CSV as expected.

    Could you please try it again?

    If you're having an issue with your current browser, could you please check with other browsers?