Submission download problem

  • gchapman
    Asked on July 14, 2017 at 1:47 PM

    Each time I try to download submission - the page hangs up - does not respond.  It says the Excel or CSV is being generated but nothing happens.

  • Elton Support Team Lead
    Replied on July 14, 2017 at 2:33 PM

    I could not reproduce the problem here. Tried both Chrome and Firefox. It downloads the Excel and CSV as expected.

    Submission download problem Image 1 Screenshot 20

    Could you please try it again?

    If you're having an issue with your current browser, could you please check with other browsers?

    Thanks