What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I Decrypt the Encrypted Submissions

    Asked by earlystart on July 14, 2017 at 02:20 PM

    How can I uncrypt the information on the form that we are trying to save and attach I am not being able to see the information included in the form because it is encrypted


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    JotForm Support

    Answered by EltonCris on July 14, 2017 at 02:51 PM

    To decrypt the data, you will need to upload the encryption key specifically the jotform.key file that you've downloaded from the encryption wizard when you enable this feature in your form. If you have not yet downloaded the file, here's how:

    1. In the form builder, go to SETTINGS > FORM SETTINGS > Click the Show More button > Set Encrypt Form Data to YES

    If it's already set to Yes, switch it back to No then Yes to open the wizard

    2. Once you set it to yes, the encryption wizard would appear. Click the "Create encryption keys for me" button to download your private key file.

    3. Now, view your form submissions and use the encryption key to decrypt the submissions data.

    Hope this helps!