What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I download all uploads from a form

    Asked by weworkops on July 14, 2017 at 02:59 PM

    please help me - I am trying to download all logos to send to the printing company 

  • Profile Image
    JotForm Support

    Answered by Mike on July 14, 2017 at 03:19 PM

    The files can be downloaded via form submissions page.

    You can also use a 'Download All Uploads' option from the same page to receive an archive with the file uploads by email.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by weworkops on July 14, 2017 at 08:43 PM
    Hi,
    I didn't ask anything about downloading uploads; you may want to make sure
    this response is going to the right person.
    Thanks,
    Cam
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on July 14, 2017 at 09:21 PM

    @Cam,

    The support forum replies are always emailed to the account email address, this is why you are getting the emails. Unfortunately, there is no way to attach different email addresses to the support inquiries.

    Please note that the account email address can be changed from Account Profile page:

    https://www.jotform.com/myaccount/profile

  • Profile Image

    Answered by weworkops on July 17, 2017 at 10:43 AM
    Thanks Mike,
    Not sure what happened, but my email should not have been switched in as
    the account email. Please switch it back to whatever email was there
    before—I am not the owner of the account or the person that should be
    contacted for it.
    Best,
    Cam
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 17, 2017 at 12:21 PM

    According to our logs, the email address for this account has not been changed in the last year.  I would recommend contacting the account owner to have them update the account email address to the appropriate address.