What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't received files in my dropbox

    Asked by Mollie on August 12, 2012 at 01:06 AM

    It submits a blank form. I need this info, can you please look into it and see if the data is still there? 

    Page URL:

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    Answered by johncausing on August 12, 2012 at 01:29 AM

    Hi. All the settings are correct? Did you also check this guide http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm ?

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    JotForm Support

    Answered by idarktech on August 12, 2012 at 02:01 AM

    Hi Mollie,

    I just checked all your forms and it was created under a "guest account", meaning you are not logged in when you created this forms. 

    Please be informed that guest accounts rely on browser cookies, and the moment something happened to these cookies (cleared, crash, etc), you will lose access to your forms and its data.

    The only way to restore access to the form and the submission data is to register an account using the same email address used in the form's email alerts [mokedophoto@gmail.com]. This way, all forms from your guest account will be carried over to your registered account after the regisration. Please create an account now so you can manage your forms easily. If you run into any problems, please let us know. Thanks!